When it comes to technical support with hosting companies, it is typically conducted by filling in a Ticket on the web host’s backend office website.
This is done by logging into your web hosting account portal and in this area, you will generally see all the details regarding your account, billing and also the services you have selected and are using in your account.
In this area, there will be a frequently asked question area or FAQ panel. Often, when you select to open a new ticket, the system asks you for specific details depending on your query type. An example is that you may select from things like,
- my site is down
- domain name or registry issues
- or migrating a new site to your hosting account etc
Once you select the option of your choice, you can then go to the details of explaining your problem.
I always tell my clients to remember that while you know the issue you are having, putting that issue into writing requires you to be as detail-oriented as possible. This way, the tech support person on the other side will be able to start working on a solution for you as soon as possible.
Some people simply tell very little, expecting the other side to know what is going on, but the more information you can give, no matter how obvious to you, will help the situation a great deal.
The more detail you give in your description, remembering that the tech support people are not looking at your screen, the better.
If you are able to take screenshots of your screen, as you progress and explain your problem in words and with as many screenshots as possible, the better.
The system will typically allow you in a support ticket to upload many pictures of your issues. This is a great way to get the problem sorted as soon as possible, by reducing the backwards and forwards of questions between support and you. However, it is normal to expect some questions in the more complex issues that may need a resolution.
Remember that the tech support person wants to help you and with the right information, will do just that.
I have nothing but praise for all the support people I am working with.
Your Tech Support Teams are There to help You
I have found that the tech support people with all my web hosts are there to help me and with patience and as much info as possible from my side as possible, the better the end result.
I have always ended up happy with all the sites hosts that I have recommended on this site.
Choosing any of the recommended hosting partners on this site will guarantee a happy and successful web hosting process for you.